Privacy Policy

Welcome to Loudness.ai! We create music editing tools that help you make your audio sound great. Your privacy is important to us. This policy explains what information we collect, how we use it, and how we protect it.

1. What Information We Collect

We collect information to provide and improve our service. This information falls into two main categories:

A. Information You Give Us Directly

This is information you willingly provide when you interact with our service.

• Account Data: When you sign up, we collect your name, email address, and a password (encrypted, of course).
• Payment Data: If you purchase a subscription or service, we collect necessary payment information, such as your credit card details (handled securely by our third-party payment processor, we don’t store full card numbers).
• Communication Data: If you contact us for support or feedback, we collect the content of your message and your contact details.

B. Music, Audio, and Project Content

• Your Uploaded Audio: As a music editing tool, you upload audio files and music projects to use our service. We consider this content private. We only process this data to provide the services you’ve requested (like editing, mastering, and applying effects).
• Project Metadata: We may collect information about your projects, such as file name, length, format, and the specific Loudness.ai features you use on them.

C. Information We Collect Automatically

When you use the Loudness.ai website and service, we automatically collect some technical information:

• Usage Data: Information about how you use the service, such as the features you interact with, the time and date of your activity, and the edits you make.
• Device & Connection Data: Your computer’s IP address, browser type, operating system, and unique device identifiers.
• Cookies and Tracking: We use cookies and similar technologies (like Google Analytics) to understand how you navigate our site, improve your experience, and analyze our marketing efforts.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide the Service: To create, maintain, and manage your account, process your payments, and deliver the music editing and mastering services. This includes processing your uploaded audio files as requested by you.
• To Improve Loudness.ai: To understand how people use our service, fix bugs, and develop new features, and to train and improve our core AI algorithms. When we use your content for AI improvement, we first remove any personal identifiers and often use aggregated or anonymized data.
• To Communicate With You: To send you service announcements, security alerts, and support messages, or marketing and promotional communications (which you can opt-out of).
• For Security and Legal Compliance: To protect against fraud or harm, and to comply with legal obligations, such as responding to a court order.

3. How We Share Your Information

We do not sell your personal information or your uploaded music content to anyone. We only share it in the following limited situations:

• With Service Providers: We use third-party companies to help us run our business (e.g., payment processors, hosting providers, analytics tools, and customer support services). These providers are only given the information necessary to perform their services and are required to protect your data.
• Legal Reasons: If we are required to do so by law, court order, or government regulation.
• Business Transfers: If Loudness.ai is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to the same privacy policy commitments.

4. How We Protect Your Content and Data

• Security Measures: We use industry-standard security measures, such as encryption (using SSL/TLS) to protect your data during transmission and secure storage methods when it is at rest. However, no internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.
• Your Audio Files: Your uploaded music and project files are stored securely and are not made public unless you explicitly choose to share them using a feature within the service.

5. Your Choices and Rights

You have control over your information:

• Access and Correction: You can review and change your account information at any time by logging into your account settings.
• Marketing Opt-Out: You can unsubscribe from our marketing emails by clicking the “unsubscribe” link in the email.
• Data Deletion (“Right to be Forgotten”): You have the right to request that we delete your personal data. You can usually do this by deleting your account through your settings, or by contacting us. We will delete your personal data (and associated music files) unless we must keep it for legal or financial reasons.
• Cookies: Most browsers let you manage cookies. You can set your browser to refuse or delete cookies, but this may affect how the Loudness.ai website works for you.

6. Children’s Privacy

Loudness.ai is not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to delete it immediately.

7. Changes to This Policy

We may update this Privacy Policy from time to time. If we make changes, we will notify you by updating the “Last Updated” date at the top of this page. For significant changes, we will provide you with additional notice (such as an email or a notification in the service).

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at writeagreatquery@gmail.com